Reference

Legal Terms That Cover Your Account at 12 Baj

These terms set out what you agree to when you open and use a 12 Baj account — covering access conditions, account conduct, payment handling via bKash, Nagad, and Rocket, and what happens if something goes wrong.

Account EligibilityPayment ConductDispute ProcessData HandlingRegional Access Rules
12 Baj Legal Terms That Cover Your Account at 12 Baj
ACCOUNT SECURITY AND DATA

How We Handle Your Account Data and Security

Your account data — including wallet details, payment history, and session logs — is stored securely and accessed only for the purposes described in these terms. We do not share your bKash, Nagad, or Rocket account numbers with third parties outside of transaction processing. You can request a copy of the data we hold on your account by submitting a written request through our support channel.

Data Retention

We keep account and transaction records for as long as required by our operating obligations. When an account is closed, data is retained for the minimum period required then deleted.

Cookie Use

We use functional and analytics cookies to keep your session active and understand how the lobby is used. You can manage cookie preferences in your browser settings at any time.

Account Security

Your account is protected by password and OTP verification on login. Never share your OTP with anyone — our support team will never ask for it in a chat or email.

Change Requests

To update account details, email or security settings, log in and go to account settings, or contact support. Identity verification may be required before changes are applied.

LEGAL QUERIES AND CONTACT

How to Reach Us on Account or Policy Matters

If something in these terms is unclear, or you need to raise a concern about your account, you can reach us directly. We handle legal and account queries through the channels below. For payment disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you contact us — it speeds things up considerably.

Live Chat Open the chat widget inside your account dashboard. This is the quickest route for account-specific queries, including payment holds and access issues.
Email Support Send policy or dispute queries to our support address listed in your account settings. We aim to respond to formal account concerns within one business day.
Account Help Centre The help section inside your 12 Baj account covers common policy questions, dispute steps, and how to request account data or changes.

Common Questions About Our Legal Terms

These questions cover what users most often ask about account terms, data rights, and access rules at 12 Baj.

You can open an account if you are of legal age in your jurisdiction and if accessing this platform is permitted under your local law. Eligibility depends entirely on your regional rules — we do not make that assessment for you.

Check that the transaction completed on your wallet app. If it did, contact us through live chat with your bKash or Nagad reference number and we will trace it from our end.

No. Deposits must come from a payment account registered in your own name. Funding from a third party is a breach of our account terms and may result in the deposit being held or the account being reviewed.

Submit a written request through our support email, which is listed inside your account settings. We will confirm receipt and process the request in line with our data retention policy.

We post updates here when terms change. Continuing to use your account after a revision is posted means you accept the updated terms. We suggest checking this page if you have not visited for a while.

Contact our support team by email with your account details and a description of the situation. We review every formal dispute and will respond with our findings and any applicable next steps.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.